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Shipping and Customer Service

Customer Service

EMAIL IS THE BEST WAY TO CONTACT US.    Email us at:   contact@orangeclementine.com

We no longer have an office telephone line but we will call you back if you reach out by email and leave a phone number.

You can leave us a message or email and we'll be in contact – We’ll be happy to help you with your order or any other concerns.

Shipping

Orange Clementine wants your recipient to be delighted, so we package with care to deliver the best possible experience. We do not send any information about the cost of the gift - we wrap with care and attention and send only your gift message on a lovely card.

Estimated arrival

Due to a change in our business we will be shipping twice a week.  Your orders will take between 2-7 days to arrive to destinations in the U.S.  We offer limited expedited shipping at checkout.

 

Carriers UPS and USPS

We may ship via UPS or USPS, as best options become available to us.   Shipping charges are based on priority U.S. mail or UPS best rates; cost is calculated based on the distance to the destination and weight of package. Overnight/Express shipping is applied upon customer request.  Look for special offers on shipping in our email promotions.

 

No PO BOX and International Shipping

We cannot deliver to a post office box. We can only deliver to a physical street address. At this time we cannot accept orders for shipment outside of the United States.

 

Multiple Delivery Addresses

You can SHIP to multiple delivery addresses on one order.  Look for "Multiple Shipping Addresses" If you have more than five addresses and this becomes a cumbersome task– let us take care of it for you! Send us your list and we’ll take care of the rest. If you encounter problems shipping to more than one address, please contact us by email (contact@orangeclementine.com)  Let us make it easy for you.

In Store Pickup

In store pickup is no longer available. 

Payment by Credit Card or PayPal

We accept online credit card payment and PayPal through our website checkout.

Liability

When your package has been accepted by the carrier, Orange Clementine is no longer held liable for any delivery delays or damage due to incorrect shipping address, weather, carrier malfunctions and the like. Orange Clementine is not responsible for misdirected and/or delayed packages if incomplete or inaccurate address information was provided at the time of ordering.

Our Guarantee

Orange Clementine California Crates contain real and substantial gifts from California. Some products are very exclusive and we are proud to feature them and have them in our inventory. We hope you will enjoy the selection of products of quality, carefully chosen, to become delightful and much-appreciated gifts delivered with your sentiments.

Feel free to compare our value to gift basket companies. Ounce for ounce – here is just one important factor that sets us apart. We provide full size products in actual product appropriate sized packaging. We use no oversized packaging to make things appear bigger. Your gift will be a generous collection of quality products carefully selected by Orange Clementine. We guarantee our citrus baked goods of highest quality, handcrafted, locally sourced and made by us in Orange County California.

Return Policy

At Orange Clementine we provide fresh cakes and cookies for your enjoyment. If for any reason you are not completely satisfied with your product purchase please contact us at contact@orangeclementine.com with your order number. We will be happy to assist you and correct as needed, or refund or replace your product purchase. 

Special Offers

Sign up for valuable discounts and news about new products. Go to Customer Sign Up and enter your email address. We do not share our customer information with anyone.

Corporate Gifts - Business Clients

Orange Clementine offers various options for corporate clients.

  • Cakes and Cookies for large scale corporate parties/events
  • Welcome gifts for clients at conferences/events
  • Thank you gifts from Business to Business
  • Discounts available on bulk orders

Let us know what you need:  contact@orangeclementine.com

Contact Us

Send an email at contact@orangeclementine.com

Order by email at orders@orangeclementine.com

Write to us at:
Orange Clementine
P.O. Box 10136
Fullerton California, 92838