Customer Service

Customer Service

If you need to contact us please call us (714) 449-1823. Our customer service line is available Monday thru Friday 8am–5pm PST and Saturday 10am–5pm PST. You can leave us a message at any time outside normal business hours – We’ll be happy to help you with your order or any other concerns.

You can always send an email contact@orangeclementine.com

Shipping and Processing

Orange Clementine wants your recipient to be delighted, so we package with care to deliver the best possible experience.

All orders placed before 12PM PST will be process the same day and shipped according to desired delivery date. All orders placed after 12PM PST will be processed the next day and shipped according to desired delivery date. Orange Clementine does not process or ship orders on Sunday.

USPS "Priority 1-Day" refers to areas local to California. Out of State deliveries usually arrive within 2-3 days. We offer overnight/next day USPS Express Air shipping. These orders must be received before noon to ship the same day, otherwise, they will ship the following day. However, because we bake fresh to order, cakes are not always available for same day shipment. Overnight deliveries ship Monday – Friday only.

We cannot deliver to a post office box. We can only deliver to a physical street address. At this time we cannot accept orders for shipment outside of the United States.

Shipping charges are based on priority U.S. mail, and cost is calculated based on the distance to the destination State. Overnight/Express shipping is applied upon customer request.

Please be sure to read all shipping information carefully.

Multiple Delivery Addresses

You can enter multiple delivery addresses online. If you have more than five addresses and this becomes a cumbersome task – let us take care of it for you! Send us your list and we’ll take care of the rest. If you encounter problems shipping to more than one address, please contact us by email (contact@orangeclementine.com) or telephone (714.449.1823). Let us make it easy for you.

In Store Pickup

For our local customers we offer will call at our bakery in La Habra or at our Farmer's Market in Orange.

Please contact us to arrange pickup or local delivery. Email us at contact@orangeclementine.com or call us at 714.449.1823

Payment

We accept online credit card payment and PayPal. Credit card, cash or check at pickup locations.

Liability

When your package has been accepted by the carrier, Orange Clementine is no longer held liable for any delivery delays or damage due to incorrect shipping address, weather, carrier malfunctions and the like. Orange Clementine is not responsible for misdirected and/or delayed packages if incomplete or inaccurate address information was provided at the time of ordering.

Our Guarantee

Orange Clementine California Crates contain real and substantial gifts from California. Some products are very exclusive and we are proud to feature them and have them in our inventory. We hope you will enjoy the selection of products of quality, carefully chosen, to become delightful and much-appreciated gifts delivered with your sentiments.

Feel free to compare our value to gift basket companies. Ounce for ounce – here is just one important factor that sets us apart. We provide full size products in actual product appropriate sized packaging. We use no oversized packaging to make things appear bigger. Your gift will be a generous collection of quality products carefully selected by Orange Clementine. We guarantee our citrus baked goods of highest quality, handcrafted, locally sourced and made by us in Orange County California.

Return Policy

At Orange Clementine we provide fresh cakes and cookies for your enjoyment. If for any reason you are not completely satisfied with your product purchase please contact us at contact@orangeclementine.com with your order number. We will be happy to assist you and correct as needed, or refund or replace your product purchase. 

Special Offers

Sign up for valuable discounts and news about new products. Go to Customer Sign Up and enter your email address. We do not share our customer information with anyone.

Corporate Gifts - Business Clients

Orange Clementine offers various options for corporate clients.

  • Cakes and Cookies for large scale corporate parties/events
  • Welcome gifts for clients at conferences/events
  • Thank you gifts from Business to Business
  • Discounts available on bulk orders

We'll make it easy for you contact us directly via telephone (714) 449-1823 or via email contact@orangeclementine.com

Contact Us

Call our office at (714) 449-1823. If after hours, leave a message.

Send an email at contact@orangeclementine.com

Order by email at orders@orangeclementine.com

Write to us at:
Orange Clementine
P.O. Box 10136
Fullerton California, 92838

Will call pickup by appointment:
Orange Clementine
431 Commercial Way Suite E
La Habra California, 90631